Britain's Busiest Airport: Heathrow

Turnaround

This episode follows Heathrow staff struggling to turn around hundreds of arriving planes, and get them back into the air on time. Cleaners, ground staff and flight crew race to get the world’s biggest passenger plane ready for departure. Meanwhile Heathrow prepares to open a £2bn new terminal, and welcomes a very special royal guest. Airport duty manager Andy is called on to defuse a major international protest, and a team of workers battle the elements as they attempt to resurface the runway overnight in time for the first flight of the morning.

Departures

This episode follows Heathrow staff trying to process 100,000 departing passengers a day, and get their flights away on time. Dispatcher Callie and Ramp Manager Steve have their plans thrown into chaos by a passenger who disappears after checking on to their flight. In Security, Sundeep and his team have to search an unusually dressed traveller, and deal with a man who is unhappy about having his bag searched. Meanwhile, Heathrow’s extradition team ensures police suspects are put on departing flights, while paparazzi photographer Kate is on the lookout for celebrities flying through the airport.